Terms
Terms
Definitions
All terms used herein and not otherwise defined shall have the meanings set forth below:
“Store” – an online store available at salow-studios.com, Instagram Seller account or e-mail order (contact@salow-studios.com)
“Seller” –Salow Studios, NIP UE (Taxpayer ID number): PL 6772478590, REGON (Polish Statistical Identification Number): 522212873, Registered office: Św. Katarzyny 5, 31-063 Cracow, Poland, email: contact@salow-studios.com
“Customer” – a Store user
“Product” – products offered by the Seller for sale
“Terms” – Terms and Conditions. Set of rules for using the Store and purchasing the Product
General
These terms and conditions apply to all orders placed by the Customer with Seller, at the Store website, Instagram Seller account or e-mail order (contact@salow-studios.com).
Each Customer is obliged to read and accept the Terms and Conditions before starting to use the Store and placing an order. By that the Customer agrees to use the Store in accordance with the provisions hereof, in the version in force on the date of placing the order. By placing an order using the mechanisms available on the Store’s website, the Customer submits an offer to buy a specific Product or perform a specific service on the conditions specified in the description. When purchasing the Product, the Customer concludes an agreement with the Seller for the sale of the selected Product or service for payment of a specific price, which he may withdraw from under the Terms and Conditions and applicable law.
Products and services offered by Seller are available exclusively online.
Account
The Customers have the opportunity to use the Store by registering and thus creating a private Customer account, in which personal data and information about the Customer relating orders placed in the Store. It is in the interest of the Customer to provide correct data enabling contact and delivery of the ordered Goods. The Customer declares that all data provided by him/her for the purpose of processing the order are true, while the Store is not obliged to verify their veracity and correctness.
The Store is not responsible for the consequences of incorrect data input. The Seller reserves the right to refuse to process and cancel a product order in a situation where the Customer has provided false data or where the data raises reasonable doubts of the Seller as to its correctness. In such a case, the Customer will be informed by e-mail about the reasons for cancellation of the order. In such a situation, the Customer has the right to explain all circumstances related to verifying the veracity of the data provided and canceling the order. In the absence of data allowing the Store to make contact with the Customer, the Store will provide any explanations after the Customer has made contact.
The Customer is responsible for all transactions that were carried out using the login and password, unless the login or password information was disclosed to a third party through no fault of the customer. Both Store and Customer undertakes to make every effort to protect the login and password from disclosure to third persons. The store is not responsible for the transfer by the Customer of its login or password to the Customer’s Account to third parties. In case of expiration, change, or deletion of the e-mail account provided by the Customer at the time of registration of the Customer Account, the Customer should inform the Store prior to the change by e-mail or by phone. The store reserves time to change the email address of the customer’s account up to 14 business days.
The Store is not responsible for the lack of access to the customer’s account in the event of loss of the password and expiration of the e-mail address. As a result of the registration referred to above, data and Customer information about its activities under the Store (Account) are collected. The provision of services under the Account is for an indefinite period. The Customer has the right to terminate the contract concluded with the Seller regarding the Account at any time by submitting a declaration of intent to delete the account. In this case, the customer should send an appropriate request to remove the account from the website to the seller’s email address. The above does not apply to situations in which the Seller is in the process of executing the Order placed by the Customer. In such a case, the effect of termination of the contract will take place at the time the order in question is fulfilled.
Registering the Account is not obligatory to place an order.
Orders
Services offered by the Seller can be used by natural persons of age, legal person or organizational unit without legal personality, having an e-mail account and having full legal capacity. On the terms set out in the Regulations, the Customer concludes a Sales Agreement with the Seller of the Goods of his choice. An order can be placed when a Customer has filled in a form in which they submit their first and last name, delivery address, telephone number and e-mail address. After completing the form, the Customer must verify the data’s consistency and confirm them. An Order is placed when a Customer selects products through the sales system.
The Order is confirmed by clicking the “Pay now” button on the order summary screen (in the case of orders via the Seller’s Instagram or e-mail, the order is placed when the payment for the order is credited to the Seller’s account). An Order placed by the Customer is an offer, as defined by the civil law. When confirming the form content, the Customer declares that the data are correct and that they have familiarized themselves with the Regulations and agree to observe them.
The Customer accepts the Regulations without the need to submit a separate statement; the data submitted in the form are complete and true; they are entitled to conclude the contract for providing services by electronic means; the data submitted by them do not infringe any third party rights.
Once placed an order Customer will receive an email confirmation.
If for any reason order are unable to fulfill, Seller will contact with Customer via e-mail message.
If payment for such an order had already received, Seler will refund the applicable amount using the same method used to make the payment. If for any reason, alternative arrangements are necessary Seller will contact with Customer and settle the refund. Salow Studios reserve the right to refuse any order. Seller may, in sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same Customer account, the same credit card/debt card and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify Customer by contacting the e-mail and/or billing address/phone number provided at the time the order was made. Seller reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Gift Cards
Available values of the Gift Card: EU 100 / EU 200 / EU 500 / EU 1000 / EU 1500
The Card authorizes only to purchase products via salow-studios.com
The card cannot be exchanged for cash. In the situation when the value of purchases is higher than the balance of funds on the Card, the Customer is obliged to make an additional payment. When the value of purchases is lower than the balance of funds in the account, the store is not obliged to refund the difference. When purchasing a Gift Card, the discount code can only be used once. A gift card purchased with a discount code cannot be used again with the same discount.
The Gift Card is valid for 6 months from the date of purchase. Delivery of the Gift Card will take place via courier service within 10 business days from the moment of purchase. Seller is not responsible for the gift card from the moment it is issued. In case of loss, creation or other technology of using a gift card. The store is not responsible for the loss of the gift or discount code. The store is not responsible for the use of the code by third parties.
In the event of the need to receive the card in electronic form instantly send an e-mail to contact@salow-studios.com
Payments
An acceptable form of payment is exclusively a payment online by any card supported by the Payment System Operator. The price of a product given on the Store’s website is binding from the moment the Customer receives confirmation of acceptance of the Order for execution. Customer can make payments in EUR. Salow Studios generally accept the following payment methods:
-Paypal,
-Stripe (Credit / Debit Card): Visa, MasterCard, American Express, Apple Pay, Google Pay,
– Traditional transfer (Make your payment directly into our bank account. Please use your Order ID as the payment reference. Customer has three business days to make a payment. In another case the order will be deleted).
Please note that possible transfer fees, as well as bank service charges, might be charged. If Customer are charged transaction fees by bank, Salow Studios will not refund these charges. We accept one form of payment per order. Any electronic payments are made in accordance with the valid regulations of the Payment System Operator or the partner of the Payment System, and the Seller is not responsible for their functioning. If an Order cannot be executed although it has been accepted, the Customer shall receive from the Seller the entire payment made through the system. The Seller shall order to return the payment no later than within 7 days of the moment when the Customer was informed of the non-execution of the order.
Delivery
Salow Studios offer WORLDWIDE delivery.
All products are made to order. Please allow 2-5 weeks for production depending on current demand (with request ; possible execution of the order in a faster time, please text to us via e-mail: contact@salow-studios.com).
Orders are carried with 1-7 business days delivery time (deliveries are carried out by the UPS, DHL or DPD. Deliveries are carried out internationally as long as the Customer country accepts online orders from the European Union).
Customer will receive a shipping confirmation via email once we hand out purchase to the carrier. Valid tracking number will be listed within.
The seller, after providing the parcel number and issuing the order to the shipping company, is not responsible in any way for the contact between the customer and the shipping company selected by him. Free delivery do not include all additional costs of delivery like import duties, custom duties, fees, taxes or similar (The prices displayed at salow-studios.com include VAT valid for EU countries). This charge is determined by the customer local customs authority. Payment of these is necessary to release the order from customs. Different incoterms delivery terms may apply depending on the country of delivery. Customer is obliged to cover these costs.
The Seller shall not be obliged to cover the above listed additional payments.
The Customer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. In case of refusing to receive the package there will be no refund, as every piece is made for specific measurements to order.
Customs procedure or any other import procedure, provided for by the regulations applicable in the country of delivery, may result in delays being beyond the control of the Seller. In the event of a delay we recommend contacting the customs office or any other competent authority to determine the reasons behind the delay before filing the complaint with the Seller. The authorities of the country of dispatch may submit settlement documents relating to additional payments to the Customer after the delivery date. The above case does not constitute the Seller delay in the delivery of the goods and the Seller shall bear no responsibility over the delivery of the above listed settlement documents.
By placing the Order the Customer accepts the above and his or her obligation to additional payments. Seller is not responsible for any delays being direct result of customs clearance or carrier processing issues (such as weather/mechanical delays, package marked as undeliverable, address issues, etc).
All items are made to order hence in case of any unexpected circumstances preventing us from shipping goods on time, we reserve the right to withhold refund process until shipping issues have been resolved. At the same time, we oblige to ship the orders within the nearest date possible in case any temporary suspensions of shipping services take place.
The Seller reserves the right to refuse to execute an order for any reason at any time.
In the case of damaged package, the Customer should prepare a report together with the courier and notify the Seller about this fact by writing to the Seller via e-mail at the address: contact@salow-studios.com
Returns
Salow Studios jewelry is hand-crafted to order based on Customer specifications.
Returns are not accepted due to Customer error or change of mind. In the event that a product Customer has ordered is faulty or in any other way does not match order specifications contact us immediately to arrange the return of the order within 14 days.
Complaints
Customers have the right to file complaints to the Seller to the e-mail; contact@salow-studios.com Complaints are considered within 14 days counted from the day when it was filed. If claims are regarded as reasonable, the Seller shall also refund the cost the Customer had to bear to send the faulty product by ordinary parcel.
Guarantee
If there are defects in the products Customer have purchased, Salow Studios abides by all statutory guarantee regulations. Guarantee do not cover mechanical product damages. In the case of guarantee, Customer can contact with Seller via e-mail: contact@salow-studios.com
Final Provisions
The Customer understands that content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
The inclusion of any products or services on salow-studios.com at a particular time does not imply or warrant that these products or services will be available at any time. Store reserve the right to discontinue any product at any time. The Store reserves the right to change the prices of the Goods in the Store, introduce new Goods for sale, carry out and cancel promotional campaigns on the Store’s websites or make changes to them by the Civil Code and other laws.
The Seller shall not be liable for any damages resulting from the cessation of service provision, where it is a consequence of not being able to effectively perform services due to the Customer’s fault.
The Seller is also not responsible for damages resulting from the cessation of service provision by the Customer infringing the Regulations. Seller shall not be liable for any damage caused to third parties, arising from Customer making use of the Seller in a manner inconsistent with the Regulations or laws, information and materials downloaded and sent via the Internet by Customer, loss of data by the Customer resulting from external factors or other circumstances beyond the Seller’s control, damages resulting from the lack of continuity in the provision of Seller, Customer submitting false or incomplete information when placing an Order, Customer failure to comply with the Regulations.
It is forbidden to download database contents made available on salow-studios.com and to use them in their entirety or a part. When providing the Customer with designs placed in the Store, the Seller remains solely entitled to the copyrights and other intellectual property rights associated with these works. Conclusion of the contract between the Seller and the Customer does not mean transferring to the Customer any legal title to the above-mentioned rights existing before the conclusion of such a contract. Customer can review the most current version of the Terms at any time on this page.
Salow Studios reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to Seller’s website. It is Customer responsibility to check this page periodically for changes, continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
If any part of these Terms is considered invalid the remaining provisions shall remain in force. In matters not covered by these Terms, the applicable provisions of Polish law shall apply.
Company Informations
Salow Studios, NIP UE (Taxpayer ID number): PL 6772478590 REGON (Polish Statistical Identification Number): Registered office: Św. Katarzyny 5, 31-063 Cracow, Poland email: contact@salow-studios.com